Legal & Policies
Privacy Policy
How we collect, use, disclose, and safeguard your information when you use our services.
ON THIS PAGE
1. Information Collection & Use
2. Log Data
3. Cookies
4. Pickup & Delivery Information
5. SMS & Text Messaging
6. Service Providers
7. Payment Information
8. Security
9. Marketing Communications
10. Links to Other Websites
11. Children's Privacy
12. Data Retention
13. Your Privacy Rights
14. Changes to This Policy
15. Contact Us
Effective
June 2026
Applies to all iCleaners locations
iCLEANERS operates the iCLEANERS website and related services, including garment care, laundry services, dry cleaning, pickup and delivery services, mobile communications, online scheduling, and customer support (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services. By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information Collection & Use
We may collect personal information including:
Name
Phone Number
Billing Information
Order history
Customer service requests
Email address
Service address
Payment information
Communication preferences
We use this information to:
Schedule and manage pickups and deliveries
Process orders and payments
Communicate updates and notifications
Provide customer support
Improve our Services
2. Log Data
We may automatically collect certain information when you visit our website, including:
IP address
Device information
Referring pages
Access times
Browser type
Operating system
Pages visited
Website usage statistics
This data is used to analyze trends, administer the site, and improve overall performance.
3. Cookies
We may use cookies and similar tracking technologies to improve website functionality, analyze traffic, measure marketing effectiveness, and enhance the user experience.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our Services may not function properly without cookies.
4. Pickup & Delivery Information
To provide pickup and delivery services, we collect address and scheduling information necessary to fulfill your orders. This includes your service address, preferred pickup and delivery windows, and any special access instructions you provide.
This information is shared only with our delivery personnel and logistics partners as necessary to complete your order.
5. SMS & Text Messaging
By providing your mobile phone number, you consent to receive service-related text messages including:
Order confirmations
Pickup reminders
Delivery notifications
Account updates
Customer support communications
Message and data rates may apply. Reply STOP to opt out of text messages at any time. Reply HELP for assistance.
6. Service Providers
We may engage trusted third-party companies and individuals to facilitate our Services. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Third-party services may include:
Payment processing
CRM systems
Marketing & analytics
Website hosting
Email & SMS communications
Delivery logistics
7. Payment Information
Payments are processed through secure third-party payment processors.
iCLEANERS does not store complete credit card information on its own servers. All payment data is handled directly by our PCI-compliant payment partners.
8. Security
We implement commercially reasonable safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, misuse, or destruction.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
9. Marketing Communications
We may send promotional emails, discounts, and service announcements to keep you informed about iCLEANERS offers and updates.
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly. Unsubscribing from marketing emails will not affect transactional or service-related communications.
10. Links to Other Websites
Our website may contain links to third-party websites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit.
iCLEANERS has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Children's Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13.
If you are a parent or guardian and you become aware that your child has provided us with personal information, please contact us immediately so we can take appropriate action.
12. Data Retention
We retain customer information only as long as necessary to:
Provide our Services
Maintain records required by law
Resolve disputes
Comply with legal obligations
Enforce our agreements
When your information is no longer required for these purposes, we will securely delete or anonymize it.
13. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access your data
Correct your data
Delete your data
Limit processing
Data portability
Opt out of marketing
To exercise any of these rights, please contact us using the information in the Contact section below.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Changes will be posted on this page with an updated revision date at the top. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.
Continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.
15. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
iCleaners
Email: [email protected]
Website: www.icleaners.com
Additional contact information may be available through your local franchise location.
© 2026 iCLEANERS. All rights reserved.