Legal & Policies
Terms & Conditions
Please review the terms governing our dry-cleaning, laundry, wash & fold, alteration, and pickup & delivery services.
ON THIS PAGE
1. General Service Terms
2. Garment Inspection Policy
3. Stain Removal Disclaimer
4. Care Label Compliance
5. Damaged Items Policy
6. Shrinkage Disclaimer
7. Lost Items Policy
8. Customer Responsibility
9. Wash & Fold Service Terms
10. Missing Sock & Small Item Disclaimers
11. Unclaimed Garments
12. Payment Terms
13. Pickup & Delivery Terms
14. Alteration Services Disclaimer
15. Franchise Location Pricing
16. Commercial Laundry Terms
17. Limitation of Liability
18. Claims Procedure
19. Contact Information
20. Changes of These Terms
Effective
June 2026
Applies to all iCleaners locations
Welcome to iCLEANERS. These Terms & Conditions govern the use of our dry-cleaning, laundry, wash & fold, alteration, pickup and delivery, and related services provided by iCLEANERS and its independently owned and operated franchise locations.
By submitting garments or utilizing any iCLEANERS service, you acknowledge and agree to these Terms & Conditions.
1. General Service Terms
iCLEANERS provides professional garment care services using industry-standard cleaning methods, equipment, and procedures.
While every effort is made to provide exceptional results, cleaning outcomes may vary depending on garment condition, fabric composition, age, manufacturer defects, prior treatments, stains, and other factors beyond our control.
All services are subject to these Terms & Conditions and any additional policies communicated by your local iCLEANERS location.
2. Garment Inspection Policy
Garments received by iCLEANERS are visually inspected before processing. However, certain defects, damages, stains, fabric weaknesses, alterations, and manufacturer defects may not be apparent during inspection.
Customers are responsible for identifying and communicating any known issues, special care instructions, prior repairs, stains, fabric sensitivities, or concerns before service begins.
Garments containing unusual materials, embellishments, decorations, trims, sequins, beads, glued components, leather, suede, fur, specialty fabrics, or delicate construction are cleaned at the customer's risk.
3. Stain Removal Disclaimer
Stain removal is attempted using professional cleaning techniques; however, stain removal is never guaranteed.
Certain stains may become permanent due to:
Age of the stain
Heat exposure
Oxidation
iCLEANERS cannot guarantee complete stain removal and shall not be liable for stains that remain visible after processing.
Prior treatment attempts
Chemical reactions
Improper storage
Fabric characteristics
4. Care Label Compliance
Whenever possible, garments are cleaned according to manufacturer care labels.
If a garment lacks a care label, contains conflicting instructions, or appears unsuitable for standard cleaning methods, iCLEANERS may determine the most appropriate cleaning process based on professional judgment.
iCLEANERS shall not be responsible for damage resulting from inaccurate, incomplete, missing, or defective care labels provided by manufacturers.
5. Damaged Items Policy
All garments are processed using industry-standard cleaning procedures and reasonable care.
Certain fabrics, dyes, trims, embellishments, adhesives, coatings, and garment components may react unpredictably during cleaning despite proper handling.
iCLEANERS is not responsible for damage caused by:
Manufacturer defects
Fabric weaknesses
Normal wear and tear
Age-related deterioration
Hidden damage
Prior repairs
Color loss, fading, or bleeding due to fabric instability
Decorative trims, sequins, beads, buttons, rhinestones, or embellishments
Delamination, shrinkage, stretching, puckering, or fabric distortion resulting from inherent garment conditions
In the event iCLEANERS determines that damage resulted directly from our negligence, reimbursement shall be limited to the lesser of: (1) ten (10) times the cleaning charge for the affected item, or (2) the actual fair market value of the garment, unless otherwise required by applicable law.
Claims for damaged items must be reported within 48 hours of pickup or delivery.
6. Shrinkage Disclaimer
Certain fabrics, particularly natural fibers, blended fabrics, wool, cotton, linen, silk, and specialty textiles, may experience shrinkage, stretching, distortion, or dimensional changes during cleaning despite adherence to recommended procedures.
iCLEANERS shall not be responsible for shrinkage, stretching, or dimensional changes caused by:
Fabric composition
Manufacturer defects
Improper garment construction
Age-related deterioration
Inaccurate care labels
7. Lost Items Policy
If a customer believes a garment has been lost, iCLEANERS will conduct a reasonable investigation.
Customers must report missing garments within 48 hours of pickup or delivery.
If iCLEANERS determines a garment was lost while in our possession, reimbursement shall be limited to the garment's fair market value, taking into consideration:
Original purchase price
Age
Condition
Depreciation
Wear and tear
Original receipts or proof of ownership may be requested.
Under no circumstances shall iCLEANERS be responsible for consequential, incidental, indirect, special, or punitive damages arising from a lost garment.
8. Customer Responsibility
Customers are responsible for:
Emptying all garment pockets prior to service
Removing valuables and personal belongings
Disclosing special care instructions
Identifying delicate or specialty items
Reporting concerns before processing
iCLEANERS is not responsible for loss or damage to:
Cash
Jewelry
Watches
Electronics
Documents
Keys
Identification cards
Personal belongings left inside garments
Failure to disclose special handling requirements may affect the cleaning outcome.
9. Wash & Fold Service Terms
Wash & Fold garments are processed in bulk loads and not individually inspected.
Customers should not include the following unless specifically identified in advance:
Valuable garments
Delicate fabrics
Specialty garments
Dry-clean-only items
Item counts for Wash & Fold orders are estimates and are not guaranteed.
While reasonable care is exercised, iCLEANERS is not responsible for minor discrepancies involving socks, undergarments, handkerchiefs, baby clothing, or other small items commonly processed in bulk laundry services.
10. Missing Sock & Small Item Disclaimer
Despite quality control procedures, small garments and accessories may occasionally become separated during processing.
iCLEANERS is not liable for isolated missing socks, undergarments, baby items, or similarly sized articles unless negligence can be clearly established.
11. Unclaimed Garments
Garments not claimed within 90 days after service completion may be considered abandoned.
iCLEANERS reserves the right to donate, dispose of, recycle, or otherwise handle abandoned items without compensation or liability.
Reasonable efforts may be made to contact customers before disposal.
12. Payment Terms
Payment is due upon completion of services unless otherwise agreed.
iCLEANERS reserves the right to withhold release of garments until all outstanding balances are paid.
Returned checks, chargebacks, or declined payments may be subject to additional fees permitted by law.
13. Pickup & Delivery Terms
Pickup and delivery schedules are estimates and are not guaranteed.
Delays may occur due to:
Weather
Traffic
Operational issues
Holidays
Circumstances beyond our control
Customers are responsible for ensuring garments are available for pickup and that delivery locations are safe and accessible.
iCLEANERS is not responsible for garments left unattended at customer-designated pickup or delivery locations after delivery has been completed according to customer instructions.
Risk of loss transfers to the customer upon completed delivery.
14. Alteration Services Disclaimer
Alteration and tailoring services are performed according to customer instructions.
Customers are responsible for verifying measurements, requested modifications, and fitting requirements.
iCLEANERS shall not be liable for dissatisfaction resulting from inaccurate measurements supplied by the customer or changes requested after work has commenced.
Due to the customized nature of alterations, completed alteration services may not be refundable.
15. Franchise Location Pricing Disclaimer
iCLEANERS operates through independently owned and operated franchise locations.
Prices displayed on the website are suggested service charges. Individual iCLEANERS locations may vary pricing by up to 20% based on local operating costs, facility expenses, and labor rates.
Customers should confirm current pricing directly with their selected iCLEANERS location prior to service.
Promotions, discounts, and service offerings may vary by location.
16. Commercial Laundry Customer Terms
Commercial laundry customers may be subject to separate service agreements.
Unless otherwise specified in a written contract:
Service schedules are estimates
Inventory counts are approximate
Liability limitations contained in these Terms & Conditions apply
Commercial customers are responsible for verifying quantities upon receipt.
Claims must be reported within 48 hours of delivery
17. Limitation of Liability
To the fullest extent permitted by law, iCLEANERS, its franchisees, affiliates, officers, employees, contractors, and representatives shall not be liable for:
Indirect damages
Consequential damages
Incidental damages
Special damages
Loss of business
Loss of income
Emotional distress
Loss of use
Total liability for any claim shall not exceed the applicable reimbursement limits stated in these Terms & Conditions unless otherwise required by law.
18. Claims Procedure
Any claim relating to damaged, lost, missing, altered, or unsatisfactory items must:
Be reported within 48 hours of pickup or delivery.
Be accompanied by the original invoice or proof of service.
Allow iCLEANERS an opportunity to inspect the item.
Cooperate with any investigation reasonably requested.
Failure to comply with these requirements may result in denial of the claim.
19. Contact Information
For questions regarding these Terms & Conditions or to submit a claim, please contact your local iCLEANERS location or:
iCleaners
Email: [email protected]
Website: www.icleaners.com
Additional contact information may be available through your local franchise location.
20. Changes to These Terms
iCLEANERS reserves the right to modify these Terms & Conditions at any time. Updated versions will become effective upon publication on the website or at participating locations.
Continued use of iCLEANERS services constitutes acceptance of any revised Terms & Conditions.
We combine speed, convenience, and eco-friendly care to give your garments the premium treatment they deserve.
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Store Hours
Mon - Fri.
8:00 AM - 6:00 PM
Saturday
8:00 AM - 5:00 PM
Sun & Holidays
Closed
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